shipping & return

Shipping policy
 

Shipping
 

Free Shipping to Europe, USA and Canada.

The time we need to prepare an order for shipping varies. Estimated shipping times:

- North America: 3-5 business days
- Europe: 1-5 business days
- Australia, New Zealand and Oceania: 5-10 business days
- Asia Pacific: 5-10 business days
- Latin America and the Caribbean: 5-10 business days
- North Africa and the Middle East: 5-10 business days
 

We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
 

You will receive a tracking link to your email as soon as the order has been shipped. Please allow time for order processing.

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Customs duties and  taxes

All prices include VAT.
The orders from this site are EU customs cleared, processed and shipped by Ad hoc solutions LTD – Sofia, Bulgaria.
For purchases outside the European Union the customer is responsible for any customs duties (tariffs), that may be applicable.
 
We're not responsible for delays due to customs, but we will assist with anything we can to help.

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Return & Exchange Policy

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We gladly accept returns
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery

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We don't accept exchanges or cancellations
But please contact us if you have any problems with your order.

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Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Free Repairs and Upgrades

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If during use our jackets get damaged, thorn or any of the accessories get broken, we would gladly fix this at our workshop in Sofia, using original materials and technology to prolong the life of your favorite jacket. This service will be FREE! Customers should pay only the transport charges. If you  want to safe your damaged jacket or if you want to apply some upgrade, write us by e-mail or Whats app and we'll discuss the best ways to do it.